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MyCustomPlaque.com and ThePhotoSquare.com are both divisions of Premium Wood and Prints, LLC.


Q. My order got lost in the mail. Whose responsibility is that?
A. We have no control over what USPS and/or UPS does or doesn't do. However, if your tracking shows non-delivery, we'll redo the order at no cost to you. We'll make it our responsibility.

Q. I see that I can order my plaque(s) directly from this site. Can I order, instead, via your shop on Etsy?
A. Yes, you can order either way. If you plan to order via Etsy, put the plaque(s) you want in a shopping cart and let us know your email address you used here.

Q. When I design my plaque, I see only a simulation of the front surface. Is there a way to see a simulation showing the edges also?
A. Yes. Save your work, and then wait 2-5 minutes. Click Refresh, and then, toward the bottom of the center column, a link will appear to see the simulation with edges.

Q. How soon will my order be shipped?
A. Our turnaround time is usually 1-2 calendar days. If your order is urgent, let us know and we'll see what we can do to get your order out sooner.

Q. I need help. Will you help me with my design?
A. Yes, absolutely. Let us know what you need, and we'll design it for you. There's no charge for that.