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|MyCustomPlaque.com and ThePhotoSquare.com are both divisions of Premium Wood and Prints, LLC.|| |
Q. My order got lost in the mail. Whose responsibility is that?|
A. We have no control over what USPS and/or UPS does or doesn't do. However, if your tracking shows non-delivery, we'll redo the order at no cost to you. We'll make it our responsibility.
Q. I see that I can order my plaque(s) directly from this site. Can I order, instead, via your shop on Etsy?
A. Yes, you can order either way. If you plan to order via Etsy, put the plaque(s) you want in a shopping cart and let us know your email address you used here.
Q. When I design my plaque, I see only a simulation of the front surface. Is there a way to see a simulation showing the edges also?
A. Yes. Save your work, and then wait 2-5 minutes. Click Refresh, and then, toward the bottom of the center column, a link will appear to see the simulation with edges.
Q. How soon will my order be shipped?
A. Our turnaround time is usually 1-2 calendar days. If your order is urgent, let us know and we'll see what we can do to get your order out sooner.
Q. I need help. Will you help me with my design?
A. Yes, absolutely. Let us know what you need, and we'll design it for you. There's no charge for that.